Shipping policy
Shipping Policy
Last Updated: April 20, 2026
At Maycustomjersey, we are committed to delivering our exquisite jewelry to you safely and efficiently. Please review our shipping guidelines below.
1. Order Processing Time
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Ready-to-Ship Items: Orders are typically processed and dispatched within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation.
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Customized Jewelry: Since our personalized pieces are handcrafted to your specifications, please allow 5–7 business days for production before shipping.
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You will receive a confirmation email with a tracking number as soon as your order leaves our facility.
2. Shipping Methods & Delivery Times
We ship to customers worldwide. Our estimated delivery times are as follows:
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United States (Domestic): 3–5 business days via standard shipping.
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International Shipping: 7–15 business days depending on your location and local customs processing.
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Please note: Delivery times are estimates and may be affected by unforeseen circumstances such as customs delays, weather, or carrier issues.
3. Shipping Costs
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Free Standard Shipping: We are proud to offer Free Standard Shipping on all orders worldwide. No minimum purchase is required.
4. Order Tracking
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Transparency is our priority. Once your jewelry is shipped, you will receive an email containing a Tracking Number and a link to monitor your package's journey.
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You can also track your order directly on our website by visiting the "Order Tracking" page or via your "Account" dashboard.
5. Customs, Duties, and Taxes
For international orders, please be aware that Maycustomjersey is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@maycustomjersey.com. For jewelry damaged during transit, please provide photos of the packaging and the item within 7 days of receipt.